Legal
How service-fee refund requests are reviewed.
Last updated: 22 September 2026
Refund requests for fees paid directly to FEB Global Education are reviewed individually. Eligibility depends on the agreed service, the work already completed, costs already incurred and the circumstances explained in the request. Submitting a request does not guarantee a full or partial refund.
Send your request to info@febge.com with your full name, contact details, payment evidence, the service purchased and a clear explanation of the reason for the request. We may ask for additional information needed to assess the case fairly.
Where counselling, profile assessment, research, document review, application preparation, submission support or another agreed service has already been provided, the value of that work and any non-recoverable costs may be considered when deciding whether any refund is appropriate.
Application fees, university deposits, tuition payments, test fees, visa charges, medical fees, translation charges, insurance, courier charges and any other amount paid to or for a third party are governed by that organisation’s own terms. FEB Global Education cannot guarantee or issue a refund for money controlled by a third party.
A refusal, delay or change of decision by a university, scholarship provider or government authority does not automatically create a right to a refund of FEB Global Education service fees. These decisions are outside our control and are considered alongside the work completed in any review.
A refund may be declined where a student provides false, incomplete or late information, does not supply requested documents, misses a deadline or appointment, changes plans after work has begun, or acts contrary to official requirements or the agreed process.
After receiving the required information, we will review the request and communicate the outcome using the contact details provided. If a refund is approved, the amount and payment method will be confirmed in writing. Bank or payment-provider processing times may apply.
For questions about a payment or possible refund before purchasing a service, contact info@febge.com. Written confirmation of the service scope and applicable charges should be kept for your records.
