Information we collect
We collect the details you choose to share through our enquiry and assessment forms, such as your name, email address, phone number, city, academic background and study preferences.
Legal
Privacy Policy
How we handle the information you share with us.
Last updated: 22 September 2026
How we use it
We use your information to respond to enquiries, assess your academic profile, suggest suitable study options, arrange counselling, support applications, communicate service updates and meet legal or regulatory responsibilities. We do not sell your personal information.
How information may be shared
When you ask us to support an application, relevant information may be shared with your chosen universities, colleges, testing organisations, visa-related service providers or other organisations involved in your application. We only share what is reasonably required for the service you request.
Documents and sensitive information
Academic records, identity documents, financial evidence and other application materials may contain sensitive information. Please only provide documents requested for your counselling or application process and use the communication channel agreed with our team.
Website and communication data
Our website or communication services may process basic technical information such as device, browser, page activity and message delivery details. This information may be used to keep the website secure, understand performance and improve the student experience.
Legal basis and consent
We process information to respond to your request, provide agreed services, comply with legal obligations and pursue legitimate business needs such as service security and improvement. Where consent is required, you may withdraw it by contacting us, without affecting earlier lawful processing.
Storage and retention
We retain enquiry and application information only for as long as reasonably needed to support your study journey, maintain necessary business records, resolve concerns or meet applicable legal requirements. Retention periods can vary according to the nature and status of a case.
Security
We use reasonable administrative and technical safeguards to protect information against unauthorised access, loss or misuse. No online or electronic storage method can be guaranteed to be completely secure.
Your rights and choices
You may ask what information we hold about you, request a correction or deletion, or withdraw a communication preference by writing to info@febge.com. Some records may need to be retained where required by law or for an active service or dispute.
Third-party websites
Our website may link to universities, government authorities and other third parties. Their websites and privacy practices are controlled by them, and you should review their policies before submitting information.
Policy updates and contact
We may update this policy when our services or legal responsibilities change. Questions or privacy requests can be sent to info@febge.com.